Help
How can we help?
Short guides for getting started, for GDPR topics and for embedding reviews on your website.
Getting started
From your first space to your first approved review.
- Create a spaceHow to create a space in Mocha, check its default settings and share the link to your review form with clients and patients.
- Customise the formChange the layout, style, colours, fields and texts of your Mocha review form with a live preview, plus its language, questions and thank-you page.
- Approve reviewsHow to check new reviews in Mocha, approve or reject them and feature the best ones, including the approval setting and the Free plan limits.
- Privacy (GDPR)Consent withdrawalUnder the GDPR, reviewers can withdraw their consent at any time. How this works in Mocha, what happens to the review and how to record it yourself.
- Privacy (GDPR)Export the consent logHow to download the consent log in Mocha as a CSV file: its columns, how consent text versions work and how long IP addresses are kept.
- Privacy (GDPR)Name displayFull name, first name and initial, initials or anonymous: how to set the way names appear in Mocha widgets, and what reviewers can choose themselves.
- Feedback survey (NPS)How to set up a feedback survey with the Net Promoter Score in Mocha: the flow for respondents, groups, thank-you pages, evaluation and summary.
Integrations
Step by step for your website platform.
- WordPressAdd your Mocha reviews to WordPress with the Custom HTML block, with tips for footers, WordPress.com plans and caching or optimisation plugins.
- WixHow to show your Mocha reviews on a Wix site with the Embed HTML element, including height, mobile view, Wix Studio and the iFrame option.
- ElementorAdd your Mocha reviews to Elementor pages with the free HTML widget, with notes on the editor preview, Custom Code in Elementor Pro and caching.
- SquarespaceHow to show your Mocha reviews on a Squarespace site with a code block, with notes on plans, previewing and troubleshooting.
- Google Business ProfileOffer a Google review on your thank-you page and import existing Google reviews: how Mocha works together with your Google Business Profile.
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