Comparison

Mocha as an alternative to Trustmary

Trustmary combines surveys, imports and widgets with prices by views and responses, while Mocha has fixed plans, consent with proof and servers in Germany.

Mocha is meant for every industry. Practices and law firms serve only as examples on this page.

Sign up for free

Prices checked on

At a glance

FeatureMochaTrustmary
Free planMochaYes: Yes, permanently: 1 space with up to 50 approved reviews, 3 of them videosTrustmaryYes: Yes, permanently (Solo plan): 200 widget views and 5 survey responses per monthSource
Entry priceMochaYes: from €19 per month (Pro plan, 14-day free trial)TrustmaryYes: The price is built from tiers: widget views from €15 (5,000 per month) plus responses from €9 (10 per month), each per month when billed monthly, plus taxesSource
Consent with proofMochaYes: Yes: wording, version and time of consent for every review, withdrawal, CSV exportTrustmaryPartly: A setting for consent and a privacy policy URL exists; a consent log is not described in the help centreSource
Name displayMochaYes: Full name, first name and initial, initials only or anonymous; reviewers can hide their own nameTrustmaryNot stated: No setting described; the name element of the widget can be targeted with custom CSSSource
Server locationMochaYes: Servers in GermanyTrustmaryPartly: Survey, widget and email servers at AWS in Ireland (EU/EEA)Source
Language of interface and supportMochaYes: Interface, form and help in German and English; support by emailTrustmaryPartly: Website in German and English; language of interface and support not statedSource
Google importMochaYes: Yes: manually in the free plan, daily and automatic in Pro (Google returns at most five reviews per request)TrustmaryYes: Yes, also Facebook, G2, Capterra, Tripadvisor and Yelp; once on the free plan, daily on paid plansSource
VideoMochaYes: Yes: video reviews by recording or upload, 3 in the free plan, unlimited in ProTrustmaryYes: Yes, video review form; limited by the responses per monthSource
WidgetsMochaYes: Review wall, slider, single review, star badge, video player, QR code and collection form, in every planTrustmaryYes: Review widgets with views per month as the limit (200 on the free plan)Source
Custom domainMochaNo: No: the form lives at mocha.de/s/your-name, widgets go on your own websiteTrustmaryNot stated: Not described for form links; the sender domain of emails can be verifiedSource
NPS surveyMochaYes: Yes: feedback survey on a 0 to 10 scale, evaluated separately from reviewsTrustmaryYes: Yes, surveys to measure NPSSource

Pricing model: tiers or fixed plans

Trustmary builds the price from tiers, for widget views and for survey responses.[1] At entry level that means: The price is built from tiers: widget views from €15 (5,000 per month) plus responses from €9 (10 per month), each per month when billed monthly, plus taxes.[1] That suits you if you can estimate views and responses well or send many surveys.

Mocha has fixed plans. On the free plan they limit reviews and videos, not the views of your widgets. For a practice with steady website traffic, a fixed price is easier to plan.

Surveys and imports: Trustmary is ahead here

Trustmary offers surveys to measure NPS.[4] Import runs automatically from Google, Facebook, G2, Capterra, Tripadvisor and Yelp, once on the free plan and daily on paid plans.[3] Phone support with a dedicated contact is available as an add-on.[1]

Mocha imports from Google, manually on the free plan and daily in Pro. A feedback survey on a 0 to 10 scale is its own form type.

Consent and names

Trustmary's account settings include a setting for consent and the privacy policy URL.[2] A consent log is not described in that help article. For displaying names, the help centre describes no setting; the name element of the widget can be targeted with custom CSS.[6]

Mocha stores the wording, version and time of consent for every review and sets name display in four levels.

Server location

Trustmary names AWS servers in Ireland.[5] Mocha uses servers in Germany. Both are locations in the EU. Settle with your data protection adviser which details you need from the vendor.

Choose Trustmary if ...

  • You want to import reviews automatically from several sources. Trustmary names Google, Facebook, G2, Capterra, Tripadvisor and Yelp.[3]
  • You want NPS surveys in a tool that also offers imports and widgets. Trustmary has a dedicated survey for this.[4]
  • You want to book phone support and a dedicated contact as an add-on. Trustmary lists both as an add-on.[1]

Choose Mocha if ...

  • You want a fixed plan without tiers for widget views and responses.
  • You want to prove the consent of every review with wording, version and time.
  • You want to set name display in levels.
  • You want servers in Germany and a German interface, form and help.

Frequently asked questions

How does the pricing model differ?

Trustmary builds the price from tiers for widget views and survey responses. Mocha has fixed plans that limit reviews and videos, not the views of your widgets. The exact figures are in the table above with a source.

Both name EU servers. What is the difference?

Trustmary names AWS servers in Ireland. Mocha uses servers in Germany. Both are in the EU; whether a location in Germany matters to you is something to settle with your data protection adviser.

Does Mocha have NPS surveys too?

Yes. The feedback survey is its own form type with a 0 to 10 scale. Its answers are evaluated separately from reviews and never appear in a widget.

Can I bring my Trustmary reviews over?

No, Mocha imports reviews from Google, not from other tools. With Mocha you collect new reviews through your form, with consent for every review.

Sources

These pages of the vendor and of Google back the statements above.

  1. [1]Trustmary pricing page with plans, tiers for views and responses, add-ons and the tax note. https://trustmary.com/pricing/
  2. [2]Help article on account settings, including privacy and consent. https://help.trustmary.com/en/article/account-settings-5c55li/
  3. [3]Help article on importing reviews. https://help.trustmary.com/en/article/how-to-import-reviews-8hor0l/
  4. [4]Trustmary page on NPS surveys. https://trustmary.com/net-promoter-score/
  5. [5]Trustmary help article on where data is processed. https://help.trustmary.com/en/article/where-is-my-data-processed-x9qw3s/
  6. [6]Help article on customising the widget with your own CSS. https://help.trustmary.com/en/article/how-to-customise-your-review-widget-with-css-1bxeqz9/

Sources of the table

Prices and features checked on 1 October 2026. No guarantee for accuracy, please check with the vendor.

Related